⚠️ Warning: If recovery options are not set up and you forget your master password, you will lose the information in this account and will need to make a new one.⚠️ 

⚠️Caution: If you lose your master password and have no recovery option enabled the support staff cannot reset your master password. ⚠️


The follow recovery enabling options are available:

 

Recovery Enabling Option #1: Adding recovery information to web app

1. Log into Your.cloaked.app
2. Click on your account name in the top right corner.
3. In the dropdown, click on “Preferences”.
4. Then click on “Account Recovery”.
5. In the Email field, add a recovery Email.
6. In the Phone Number field, add your mobile phone number (note, this should **NOT** be a cloaked number.

Recovery Enabling Option #2: Adding recovery information to mobile app

1. Log into the cloaked app
2. Tap on your name in the top left corner.
3. Tap on “Account”
4. Under “Account Recovery” Tap on “Email and phone”.
5. In the Email field, add a recovery Email.
6. In the Phone Number field, add your mobile phone number (note, this should **NOT** be a cloaked number.